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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | A | S | S | U | R | A | N | C | E | A | N | S | A | T |
| N | C | O | U | R | T | E | O | U | S | P | E | S | N | N |
| O | C | I | M | O | O | C | U | P | T | P | C | E | C | E |
| I | O | N | V | A | Z | O | Z | J | N | R | I | N | O | M |
| T | U | O | E | R | G | A | C | L | A | E | O | L | N | G |
| A | N | I | R | E | E | L | D | I | H | C | V | U | F | D |
| C | T | T | I | S | X | S | G | S | C | I | F | F | I | E |
| I | A | C | F | O | T | M | R | T | R | A | O | E | D | L |
| N | B | A | I | L | R | I | E | E | E | T | E | C | E | W |
| U | I | F | C | U | A | L | E | N | M | I | N | R | N | O |
| M | L | S | A | T | M | E | T | I | H | O | O | U | C | K |
| M | I | I | T | I | I | S | I | N | W | N | T | O | E | C |
| O | T | T | I | O | L | Q | N | G | M | O | Z | S | R | A |
| C | Y | A | O | N | E | C | G | I | U | C | P | E | U | M |
| R | I | S | N | W | O | W | F | A | C | T | O | R | Z | C |
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