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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| X | E | E | N | W | O | W | F | A | C | T | O | R | I | C |
| E | N | L | O | N | S | F | H | R | C | A | A | E | U | A |
| C | O | I | I | O | E | G | T | A | L | C | T | S | C | C |
| N | I | M | T | I | L | N | N | P | H | K | T | O | F | C |
| A | T | A | A | T | I | I | A | P | S | O | O | U | B | O |
| R | A | R | C | U | M | N | H | R | M | W | N | R | E | U |
| U | C | T | I | L | S | E | C | E | G | L | E | C | C | N |
| S | I | X | F | O | U | T | R | C | R | E | O | E | N | T |
| S | N | E | I | S | O | S | E | I | E | D | F | F | E | A |
| A | U | O | R | E | E | I | M | A | E | G | V | U | D | B |
| Q | M | F | E | R | T | L | I | T | T | M | O | L | I | I |
| F | M | N | V | T | R | C | D | I | I | E | I | N | F | L |
| B | O | I | H | Y | U | U | T | O | N | N | C | E | N | I |
| N | C | Z | N | B | O | Q | Q | N | G | T | E | S | O | T |
| E | N | O | I | T | C | A | F | S | I | T | A | S | C | Y |
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