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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | O | R | N | P | M | E | R | C | H | A | N | T | E | N |
| A | U | E | O | L | X | K | G | F | E | N | O | O | N | O |
| C | U | S | I | B | T | N | N | G | L | O | I | X | O | I |
| C | O | O | T | R | N | O | I | N | I | I | T | C | I | T |
| O | T | U | C | O | E | W | T | I | M | T | A | O | T | A |
| U | O | R | A | T | M | L | E | N | A | U | C | U | A | I |
| N | N | C | F | C | G | E | E | E | R | L | I | R | C | C |
| T | E | E | S | A | D | D | R | T | T | O | F | T | I | E |
| A | O | F | I | F | E | G | G | S | X | S | I | E | N | R |
| B | F | U | T | W | L | E | S | I | E | E | R | O | U | P |
| I | V | L | A | O | W | Q | M | L | E | R | E | U | M | P |
| L | O | N | S | W | O | Y | I | B | I | V | V | S | M | A |
| I | I | E | C | D | K | Q | L | D | T | V | R | I | O | U |
| T | C | S | L | E | C | N | E | D | I | F | N | O | C | N |
| Y | E | S | L | Y | A | S | S | U | R | A | N | C | E | E |
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