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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
TONEOFVOICE
VERIFICATION
WOWFACTOR
| P | T | N | E | M | G | D | E | L | W | O | K | C | A | C |
| C | O | M | M | U | N | I | C | A | T | I | O | N | U | J |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| B | E | C | I | O | V | F | O | E | N | O | T | H | X | A |
| A | E | O | W | O | W | F | A | C | T | O | R | X | N | P |
| E | C | T | N | A | H | C | R | E | M | Z | J | W | O | P |
| C | N | G | K | N | O | W | L | E | D | G | E | P | I | R |
| N | E | L | B | Z | L | G | R | E | E | T | I | N | G | E |
| A | D | S | A | T | I | S | F | A | C | T | I | O | N | C |
| R | I | U | W | C | E | X | T | R | A | M | I | L | E | I |
| U | F | A | K | R | E | S | O | L | U | T | I | O | N | A |
| S | N | O | V | A | S | U | O | E | T | R | U | O | C | T |
| S | O | I | J | L | I | S | T | E | N | I | N | G | N | I |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | O |
| E | W | R | V | E | R | I | F | I | C | A | T | I | O | N |
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