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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | H | R | E | C | I | O | V | F | O | E | N | O | T | N |
| A | U | E | R | S | Z | Y | D | W | E | N | O | T | N | O |
| C | N | S | M | I | L | E | S | F | L | O | I | G | E | I |
| C | N | O | T | R | H | I | H | L | I | I | T | N | M | T |
| O | O | U | I | O | C | G | O | Z | M | T | A | I | G | C |
| U | I | R | S | T | M | X | Z | J | A | U | C | N | D | A |
| N | T | C | U | C | A | E | T | A | R | L | I | E | E | F |
| T | A | E | O | A | S | C | R | F | T | O | F | T | L | S |
| A | I | F | E | F | S | O | I | S | X | S | I | S | W | I |
| B | C | U | T | W | U | G | O | N | E | E | R | I | O | T |
| I | E | L | R | O | R | D | Q | Y | U | R | E | L | K | A |
| L | R | N | U | W | A | S | W | P | B | M | V | K | C | S |
| I | P | E | O | T | N | A | H | C | R | E | M | I | A | J |
| T | P | S | C | E | C | N | E | D | I | F | N | O | C | I |
| Y | A | S | G | R | E | E | T | I | N | G | Y | K | C | E |
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