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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| E | A | N | S | Q | S | J | J | E | G | E | J | S | Q | E |
| A | C | O | M | E | A | S | W | L | N | C | E | S | Y | A |
| C | C | I | H | R | P | E | H | I | I | N | C | E | A | N |
| K | O | T | V | M | P | L | K | M | N | E | I | N | S | O |
| O | U | C | E | R | R | I | L | A | E | D | O | L | S | I |
| W | N | A | R | E | E | M | A | R | T | I | V | U | U | T |
| L | T | F | I | S | C | S | G | T | S | F | F | F | R | A |
| E | A | S | F | O | I | U | R | X | I | N | O | E | A | C |
| D | B | I | I | L | A | O | E | E | L | O | E | C | N | I |
| G | I | T | C | U | T | E | E | X | M | C | N | R | C | N |
| M | L | A | A | T | I | T | T | D | N | O | O | U | E | U |
| E | I | S | T | I | O | R | I | R | T | E | T | O | G | M |
| N | T | T | I | O | N | U | N | C | B | M | V | S | B | M |
| T | Y | Y | O | N | U | O | G | X | U | U | E | E | U | O |
| P | H | T | N | A | H | C | R | E | M | C | E | R | S | C |
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