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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | A | S | S | U | R | A | N | C | E | V | S | S | S | Y |
| T | C | O | N | F | I | D | E | N | C | E | E | S | A | B |
| N | C | I | S | M | I | L | E | S | T | R | C | E | T | N |
| E | O | B | V | K | E | B | P | K | N | I | I | N | I | O |
| M | U | R | V | R | T | F | J | N | A | F | O | L | S | I |
| G | N | L | W | E | E | T | P | O | H | I | V | U | F | T |
| D | T | I | O | S | X | S | G | W | C | C | F | F | A | A |
| E | A | S | W | O | T | U | R | L | R | A | O | E | C | C |
| L | B | T | F | L | R | O | E | E | E | T | E | C | T | I |
| W | I | E | A | U | A | E | E | D | M | I | N | R | I | N |
| O | L | N | C | T | M | T | T | G | Q | O | O | U | O | U |
| K | I | I | T | I | I | R | I | E | I | N | T | O | N | M |
| C | T | N | O | O | L | U | N | A | Y | C | A | S | K | M |
| A | Y | G | R | N | E | O | G | X | U | Y | W | E | U | O |
| N | O | I | T | A | I | C | E | R | P | P | A | R | K | C |
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