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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| W | U | S | B | S | U | O | E | T | R | U | O | C | B | N |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| M | F | S | T | O | N | E | O | F | V | O | I | C | E | A |
| E | S | I | R | O | T | C | A | F | W | O | W | N | E | T |
| R | I | J | G | S | M | Y | K | A | V | R | V | A | C | I |
| C | N | L | I | S | T | E | N | I | N | G | F | R | N | S |
| H | G | N | I | T | E | E | R | G | L | C | R | U | E | F |
| A | B | G | S | E | L | I | M | S | A | Y | M | S | D | A |
| N | E | L | I | M | A | R | T | X | E | U | Q | S | I | C |
| T | N | O | I | T | U | L | O | S | E | R | D | A | F | T |
| N | O | I | T | A | C | I | F | I | R | E | V | J | N | I |
| N | O | I | T | A | I | C | E | R | P | P | A | I | O | O |
| T | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| U | A | C | K | O | W | L | E | D | G | M | E | N | T | E |
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