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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | A | S | S | U | R | A | N | C | E | X | X | S | U | Y |
| W | C | O | N | F | I | D | E | N | C | E | E | S | A | T |
| N | C | I | S | U | O | E | T | R | U | O | C | E | P | N |
| O | O | N | V | G | A | C | N | Z | Z | W | I | N | P | E |
| I | U | O | E | R | H | J | A | G | Y | O | O | L | R | M |
| T | N | I | R | E | E | T | H | N | X | W | V | U | E | G |
| A | T | T | I | S | X | S | C | I | C | F | F | F | C | D |
| C | A | C | F | O | T | M | R | N | W | A | O | E | I | E |
| I | B | A | I | L | R | I | E | E | Q | C | E | C | A | L |
| N | I | F | C | U | A | L | M | T | M | T | N | R | T | W |
| U | L | S | A | T | M | E | R | S | W | O | O | U | I | O |
| M | I | I | T | I | I | S | W | I | R | R | T | O | O | K |
| M | T | T | I | O | L | Z | F | L | S | W | S | S | N | C |
| O | Y | A | O | N | E | R | Y | F | F | E | X | E | U | A |
| C | J | S | N | G | R | E | E | T | I | N | G | R | P | C |
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