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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | G | R | E | E | T | I | N | G | S | E | N | D | A | H |
| A | U | E | S | M | I | L | E | S | E | C | O | D | C | J |
| C | Y | S | Q | M | C | G | P | N | L | N | I | Y | K | N |
| C | N | O | T | R | O | S | A | E | I | E | T | A | O | O |
| O | O | U | O | O | M | U | S | N | M | D | A | P | W | I |
| U | I | R | N | T | M | O | S | K | A | I | C | P | L | T |
| N | T | C | E | C | U | E | U | L | R | F | I | R | E | C |
| T | U | E | O | A | N | T | R | I | T | N | F | E | D | A |
| A | L | F | F | F | I | R | A | S | X | O | I | C | G | F |
| B | O | U | V | W | C | U | N | T | E | C | R | I | M | S |
| I | S | L | O | O | A | O | C | E | D | R | E | A | E | I |
| L | E | N | I | W | T | C | E | N | N | T | V | T | N | T |
| I | R | E | C | E | I | U | Y | I | O | T | S | I | T | A |
| T | C | S | E | Z | O | G | Z | N | T | B | F | O | C | S |
| Y | R | S | W | M | N | Y | A | G | Q | Y | W | N | V | E |
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