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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
TONEOFVOICE
VERIFICATION
WOWFACTOR
| I | W | S | W | O | W | F | A | C | T | O | R | N | A | E |
| J | H | S | E | E | C | N | E | D | I | F | N | O | C | A |
| N | M | E | C | J | T | A | L | K | J | C | M | I | C | P |
| O | Z | N | I | S | N | C | J | B | A | S | V | T | O | P |
| I | E | L | O | U | A | K | W | L | K | R | E | C | U | R |
| T | C | U | V | O | H | O | B | I | E | E | R | A | N | E |
| A | N | F | F | E | C | W | G | S | X | S | I | F | T | C |
| C | A | E | O | T | R | L | R | T | T | O | F | S | A | I |
| I | R | C | E | R | E | E | E | E | R | L | I | I | B | A |
| N | U | R | N | U | M | D | E | N | A | U | C | T | I | T |
| U | S | U | O | O | L | G | T | I | M | T | A | A | L | I |
| M | S | O | T | C | O | M | I | N | I | I | T | S | I | O |
| M | A | S | V | U | O | E | N | G | L | O | I | I | T | N |
| O | U | E | K | C | T | N | G | J | E | N | O | A | Y | P |
| C | U | R | T | D | W | T | J | W | M | Y | N | B | J | U |
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