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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| E | T | N | E | M | G | D | E | L | W | O | K | C | A | U |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | I |
| S | O | I | T | O | N | E | O | F | V | O | I | C | E | G |
| S | N | S | V | E | R | I | F | I | C | A | T | I | O | N |
| U | F | K | U | R | E | S | O | L | U | T | I | O | N | I |
| R | I | N | Y | O | E | X | T | R | A | M | I | L | E | N |
| A | D | O | U | O | E | S | M | I | L | E | S | W | D | E |
| N | E | W | Q | D | F | T | R | E | A | M | T | E | J | T |
| C | N | L | I | V | A | G | R | E | E | T | I | N | G | S |
| E | C | E | M | X | B | Q | R | U | M | C | J | N | R | I |
| F | E | D | J | A | J | J | N | Y | O | O | C | F | D | L |
| O | B | G | S | A | T | I | S | F | A | C | T | I | O | N |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| A | P | P | R | E | C | I | A | T | I | O | N | Y | U | E |
| A | E | N | O | I | T | A | C | I | N | U | M | M | O | C |
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