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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| Q | U | W | T | G | N | I | N | E | T | S | I | L | T | O |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| H | U | N | T | O | N | E | O | F | V | O | I | C | E | A |
| A | J | N | C | O | U | R | T | E | O | U | S | B | S | T |
| R | R | O | G | P | M | G | R | E | E | T | I | N | G | I |
| T | N | E | M | G | D | E | L | W | O | K | C | A | H | S |
| I | X | E | L | I | M | A | R | T | X | E | H | H | U | F |
| M | E | R | C | H | A | N | T | S | M | I | L | E | S | A |
| Y | L | N | O | I | T | A | I | C | E | R | P | P | A | C |
| N | N | O | I | T | U | L | O | S | E | R | W | M | X | T |
| N | O | I | T | A | C | I | F | I | R | E | V | A | V | I |
| Q | C | E | C | N | A | R | U | S | S | A | W | I | A | O |
| A | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| D | C | O | N | F | I | D | E | N | C | E | A | I | K | E |
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