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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | O | M | M | U | N | I | C | A | T | I | O | N | M | E |
| T | N | E | M | G | D | E | L | W | O | K | C | A | C | N |
| A | L | R | E | L | I | M | A | R | T | X | E | I | O | O |
| N | O | I | T | A | C | I | F | I | R | E | V | S | N | I |
| A | N | O | I | T | U | L | O | S | E | R | M | U | F | T |
| A | S | S | U | R | A | N | C | E | E | V | L | O | I | C |
| G | N | I | T | E | E | R | G | S | U | S | P | E | D | A |
| V | X | T | N | A | H | C | R | E | M | F | G | T | E | F |
| W | G | G | N | I | N | E | T | S | I | L | J | R | N | S |
| C | S | U | T | R | M | S | M | I | L | E | S | U | C | I |
| F | R | W | W | O | W | F | A | C | T | O | R | O | E | T |
| N | A | E | T | O | N | E | O | F | V | O | I | C | E | A |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| T | U | G | A | P | P | R | E | C | I | A | T | I | O | N |
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
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