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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| J | U | S | A | T | I | S | F | A | C | T | I | O | N | A |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| O | Q | M | T | O | N | E | O | F | V | O | I | C | E | L |
| H | Z | I | R | O | T | C | A | F | W | O | W | K | E | I |
| N | A | L | A | Y | M | E | R | C | H | A | N | T | C | S |
| T | N | E | M | G | D | E | L | W | O | K | C | A | N | T |
| V | Y | S | Q | C | O | U | R | T | E | O | U | S | E | E |
| G | R | E | E | T | I | N | G | S | W | L | T | U | D | N |
| L | E | L | I | M | A | R | T | X | E | W | J | K | I | I |
| I | N | O | I | T | U | L | O | S | E | R | R | Z | F | N |
| N | O | I | T | A | C | I | F | I | R | E | V | K | N | G |
| X | D | R | A | P | P | R | E | C | I | A | T | I | O | N |
| N | N | O | I | T | A | C | I | N | U | M | M | O | C | C |
| L | E | C | N | A | R | U | S | S | A | Y | X | W | Y | E |
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