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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| X | S | N | O | I | T | A | C | I | N | U | M | M | O | C |
| A | P | P | R | E | C | I | A | T | I | O | N | J | U | G |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| L | E | C | I | O | V | F | O | E | N | O | T | K | P | O |
| U | E | B | S | U | O | E | T | R | U | O | C | Q | W | T |
| E | C | T | N | A | H | C | R | E | M | F | B | L | A | C |
| C | N | T | N | E | M | G | D | E | L | W | O | K | C | A |
| N | E | S | B | O | B | G | R | E | E | T | I | N | G | F |
| A | D | C | A | C | E | S | M | I | L | E | S | A | A | W |
| R | I | Q | L | G | E | X | T | R | A | M | I | L | E | O |
| U | F | L | H | R | E | S | O | L | U | T | I | O | N | W |
| S | N | Q | V | E | R | I | F | I | C | A | T | I | O | N |
| S | O | I | H | F | L | I | S | T | E | N | I | N | G | Q |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | Q |
| E | S | A | T | I | S | F | A | C | T | I | O | N | W | D |
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