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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| G | M | D | T | O | I | A | S | S | U | R | A | N | C | E |
| N | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| I | S | U | O | E | T | R | U | O | C | G | B | I | O | O |
| N | O | I | T | A | C | I | F | I | R | E | V | Y | N | I |
| E | N | O | I | T | U | L | O | S | E | R | F | G | F | T |
| T | E | L | I | M | A | R | T | X | E | A | L | X | I | C |
| S | C | D | S | E | L | I | M | S | U | V | X | A | D | A |
| I | G | N | I | T | E | E | R | G | J | P | A | J | E | F |
| L | D | A | P | P | R | E | C | I | A | T | I | O | N | S |
| J | J | M | E | Z | M | E | R | C | H | A | N | T | C | I |
| C | O | H | R | O | T | C | A | F | W | O | W | E | E | T |
| T | J | E | T | O | N | E | O | F | V | O | I | C | E | A |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| D | U | T | N | E | M | G | D | E | L | W | O | K | C | A |
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
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