Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | G | V | X | X | N | T | E | V | H | R | P | U | T |
| K | O | R | B | W | Z | G | N | F | A | A | W | K | Y | N |
| X | N | N | Z | R | E | A | E | G | Q | D | J | H | I | D |
| Z | T | D | T | O | D | C | I | N | A | P | T | N | O | D |
| I | A | W | P | R | H | Y | T | Q | G | A | G | M | N | C |
| E | S | M | S | K | O | T | A | W | P | U | M | O | P | T |
| V | S | F | I | N | P | L | P | M | G | I | I | Q | C | N |
| G | U | W | M | O | X | F | E | K | X | T | K | A | G | E |
| Z | M | X | C | I | Q | O | B | M | S | Z | T | Z | N | T |
| E | E | K | G | T | T | Q | B | E | O | N | J | N | U | S |
| G | L | I | P | U | H | O | U | X | O | T | K | X | F | I |
| W | Q | I | R | L | T | Q | T | C | V | E | I | A | B | L |
| O | J | W | M | O | K | X | E | D | H | O | X | O | O | P |
| D | Z | P | H | S | G | Y | H | W | Q | N | K | S | N | Q |
| Q | K | T | A | K | E | O | W | N | E | R | S | H | I | P |
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