Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | B | N | K | Z | T |
| P | O | W | W | X | B | N | Q | O | Y | V | E | T | N | Q |
| B | N | N | F | U | L | E | R | P | R | C | A | E | W | A |
| K | T | U | T | D | M | T | T | K | U | K | I | P | S | Y |
| X | A | X | F | R | Q | S | H | O | E | T | T | P | H | H |
| E | S | B | P | T | O | I | J | O | A | V | B | P | A | T |
| O | S | O | E | V | K | L | W | P | A | F | I | J | C | A |
| V | U | G | L | A | X | N | E | T | T | E | I | A | L | P |
| S | M | Y | I | U | E | B | V | M | R | G | T | G | V | M |
| Z | E | A | M | R | T | J | D | S | O | N | Z | N | D | E |
| Z | C | M | S | W | U | I | F | C | O | T | Z | U | Y | Z |
| E | T | H | L | H | V | L | O | C | L | T | I | I | Q | K |
| J | I | M | G | M | F | D | E | N | B | S | U | O | M | O |
| P | R | D | P | M | X | Y | C | V | N | Z | G | A | N | O |
| N | O | I | T | S | E | U | Q | K | S | A | H | P | K | G |
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