Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | F | P | L | S | D | I | F | V | R | N | T | F | H | Q |
| U | N | R | I | H | Y | H | Y | S | A | S | C | V | N | N |
| R | R | O | Y | H | L | H | A | Z | F | T | A | F | O | O |
| F | E | L | I | M | S | C | T | K | M | C | T | X | I | I |
| Q | Y | B | S | T | P | R | I | A | L | C | N | P | T | T |
| G | N | Z | X | L | O | Z | E | U | P | S | O | H | S | U |
| G | J | L | J | I | L | M | U | N | S | M | C | O | E | L |
| T | N | E | I | T | A | P | E | B | W | X | E | C | U | O |
| Q | M | Q | N | E | T | S | I | L | K | O | Y | H | Q | S |
| E | P | D | B | T | L | J | U | V | O | O | E | M | K | F |
| Q | J | Z | I | O | I | C | X | J | Q | R | Q | K | S | S |
| H | Y | X | O | J | L | J | D | F | S | V | T | X | A | C |
| D | O | N | T | P | A | N | I | C | F | N | G | N | B | T |
| S | C | C | H | T | E | M | U | S | S | A | T | N | O | D |
| O | A | C | K | L | Y | G | B | E | R | Q | L | T | A | C |
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