Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | B | G | N | P | A | L | R | I | P | Y | R | I | Y | C |
| L | M | T | N | O | E | M | U | S | S | A | T | N | O | D |
| D | S | F | A | E | I | Y | H | H | T | S | B | N | B | O |
| O | P | B | G | K | T | T | E | C | X | W | T | C | R | N |
| N | B | Y | I | N | E | S | U | C | U | R | W | E | O | T |
| P | W | E | P | O | K | O | I | L | O | U | O | I | D | P |
| K | J | I | A | B | D | B | W | L | O | N | T | G | U | A |
| J | Y | H | T | A | P | M | E | N | B | S | T | Q | V | N |
| R | P | S | W | U | I | M | E | P | E | H | I | A | X | I |
| J | I | U | Q | G | O | E | J | U | A | R | O | S | C | C |
| C | G | H | A | T | C | W | Q | Z | Z | T | S | P | V | T |
| A | I | S | I | V | E | K | K | W | H | M | I | H | U | J |
| I | F | O | E | F | S | P | Z | W | I | I | O | E | I | V |
| J | N | B | U | A | Y | M | E | L | V | O | J | H | N | P |
| W | Q | B | S | I | C | P | E | Q | S | E | G | X | G | T |
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