Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | A | C | E | F | T |
| U | O | O | B | W | V | N | Y | U | I | I | D | V | N | C |
| X | N | N | O | Q | C | E | H | F | B | K | F | E | V | T |
| X | T | O | T | W | B | T | T | U | L | Z | I | P | B | A |
| W | A | S | I | R | Q | S | A | V | W | T | P | Z | S | K |
| Y | S | S | Q | T | O | I | P | P | A | D | Y | K | I | E |
| Q | S | A | Z | E | U | L | M | P | K | Q | Q | V | Y | O |
| E | U | V | H | K | H | L | E | W | C | U | C | E | G | W |
| K | M | U | Y | W | X | B | O | M | E | D | C | M | G | N |
| W | E | L | K | E | L | I | M | S | O | O | M | U | B | E |
| I | D | X | S | N | A | X | T | B | N | T | V | I | J | R |
| C | X | S | D | V | E | I | M | T | H | R | I | N | T | S |
| S | C | G | D | F | O | X | A | J | Z | O | S | O | R | H |
| R | T | S | H | N | S | C | B | T | K | B | F | V | N | I |
| M | Q | X | H | G | T | C | C | H | U | Z | T | P | L | P |
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