Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | T | Z | P | Q | U | E | Y | T | M | D | I | T | T |
| K | O | Y | Z | I | D | N | E | G | H | P | S | C | N | N |
| M | N | N | P | H | X | E | B | L | U | C | A | E | O | A |
| C | T | T | T | S | C | T | V | A | G | T | I | I | Y | E |
| E | A | L | Q | R | Z | S | X | N | N | T | T | Q | X | B |
| B | S | D | E | E | O | I | R | O | A | S | Q | C | P | H |
| O | S | E | F | N | W | L | C | P | E | P | S | I | E | A |
| P | U | G | L | W | J | E | E | U | A | V | O | N | B | H |
| D | M | D | P | O | Y | B | Q | M | C | B | L | A | T | P |
| A | E | Q | H | E | X | K | F | W | O | K | U | P | L | M |
| F | L | Q | N | K | S | U | K | W | J | T | T | T | R | I |
| E | L | Q | M | A | G | M | V | R | U | D | I | N | E | F |
| L | X | X | C | T | P | B | I | G | C | F | O | O | C | W |
| B | C | R | U | I | U | M | X | L | S | P | N | D | N | G |
| U | Z | Y | H | T | A | P | M | E | E | C | T | U | C | E |
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