Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| H | Y | P | I | H | S | R | E | N | W | O | E | K | A | T |
| H | N | C | E | M | P | B | Y | R | G | L | Y | E | S | C |
| B | J | O | I | N | H | Y | H | I | W | X | E | R | K | R |
| Y | U | L | I | A | M | L | T | I | I | H | C | L | Q | W |
| D | E | P | I | T | R | A | A | W | N | V | O | X | U | A |
| X | Z | V | U | D | O | Y | P | A | I | L | N | L | E | C |
| K | N | F | F | Q | B | M | M | B | Y | J | T | V | S | I |
| H | R | O | A | V | N | E | E | V | Z | C | A | T | T | N |
| W | H | J | I | G | L | P | G | L | D | C | C | W | I | A |
| L | O | H | B | T | A | S | I | L | O | R | T | B | O | P |
| U | W | E | H | T | U | S | G | Q | J | R | F | I | N | T |
| C | P | T | I | I | T | L | X | X | O | P | T | Q | P | N |
| C | R | E | A | E | O | U | O | B | O | A | Z | N | H | O |
| F | N | G | N | W | E | M | U | S | S | A | T | N | O | D |
| T | N | T | R | M | F | Z | I | B | E | Q | D | X | A | C |
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