Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | O | D | Z | M | H | B | K | R | Z | H | I | V | A | C |
| U | N | T | N | N | E | M | U | S | S | A | T | N | O | D |
| I | Z | E | J | E | O | H | M | H | E | E | H | N | X | O |
| K | R | R | I | P | T | I | V | Q | I | C | T | Q | V | N |
| Z | P | W | H | T | L | S | T | Z | B | R | N | O | Y | T |
| T | Y | Q | Z | E | A | B | I | U | O | E | O | P | N | P |
| H | C | U | S | I | O | P | S | L | L | F | I | F | A | A |
| K | S | A | P | A | V | L | E | S | A | O | T | V | W | N |
| O | X | U | T | S | T | M | P | B | Y | G | S | W | E | I |
| F | H | H | P | N | O | U | Z | W | H | A | E | N | P | C |
| K | N | F | J | T | O | A | Q | Z | T | K | U | P | C | J |
| Y | A | C | I | E | E | C | M | U | A | V | Q | B | T | K |
| W | A | O | D | X | O | O | E | G | P | U | K | J | X | H |
| R | N | I | D | Y | B | H | U | Y | M | C | S | F | G | N |
| P | I | H | S | R | E | N | W | O | E | K | A | T | N | Y |
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