Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| M | T | S | S | A | S | K | Q | U | E | S | T | I | O | N |
| B | N | C | C | I | Y | L | S | R | L | Q | M | R | H | H |
| U | X | O | M | B | P | H | S | O | L | U | T | I | O | N |
| B | E | Q | I | T | U | D | T | T | R | O | M | Y | M | V |
| F | L | L | F | T | C | A | Q | A | M | T | T | J | J | K |
| C | M | U | I | U | O | A | B | I | P | M | T | F | Z | Y |
| I | T | C | S | M | T | M | T | B | E | M | G | R | O | J |
| N | B | P | I | H | S | R | E | N | W | O | E | K | A | T |
| A | R | G | J | D | V | P | R | L | O | E | H | O | U | O |
| P | C | P | Z | K | A | A | I | V | O | C | S | F | D | O |
| T | Z | O | N | T | X | S | H | L | J | R | E | D | E | T |
| N | Y | K | I | F | T | X | S | M | P | V | T | Y | P | P |
| O | O | E | E | E | O | W | E | E | G | B | T | N | E | P |
| D | N | J | N | S | E | M | U | S | S | A | T | N | O | D |
| T | J | D | E | U | S | A | M | D | X | X | T | O | B | C |
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