Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | T | A | K | E | O | W | N | E | R | S | H | I | P | P |
| K | O | L | S | A | Y | U | M | C | H | I | B | N | E | V |
| C | G | N | W | K | F | E | M | P | A | T | H | Y | L | Z |
| K | V | M | T | U | Q | Q | C | K | F | O | P | G | I | W |
| G | R | R | P | R | D | U | X | O | M | V | G | R | M | N |
| S | G | C | B | N | O | A | E | W | N | I | B | S | S | N |
| D | M | P | D | D | N | L | B | S | L | T | Z | A | O | W |
| J | G | B | O | Z | T | I | E | C | T | G | A | W | L | L |
| O | E | P | N | T | A | S | P | M | A | I | I | C | U | J |
| P | F | S | T | U | S | T | A | O | O | S | O | T | T | Z |
| O | M | H | P | S | S | E | T | R | R | T | U | N | I | F |
| M | W | E | A | K | U | N | I | Y | C | M | I | C | O | O |
| C | W | V | N | Y | M | X | E | G | R | Z | H | O | N | T |
| M | Q | K | I | F | E | J | N | Y | O | O | I | I | N | S |
| P | S | Z | C | V | E | J | T | F | H | C | M | A | L | N |
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