Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | R | E | G | A | D | O | J | D | B | M | D | T | D | C |
| L | N | O | I | T | S | E | U | Q | K | S | A | H | O | R |
| C | I | N | A | P | T | N | O | D | J | K | Q | N | N | A |
| T | C | A | T | N | O | C | E | Y | E | V | T | B | T | I |
| G | A | B | Z | Q | Y | J | Z | O | O | R | A | G | A | Q |
| O | U | A | E | B | Z | U | W | T | O | P | P | Y | S | G |
| D | O | L | L | Y | K | N | B | L | Q | X | I | H | S | S |
| C | L | A | I | X | E | H | E | T | I | E | B | P | U | O |
| U | U | V | M | R | U | M | P | M | U | S | A | E | M | L |
| T | T | Q | S | T | O | X | A | T | P | S | T | D | E | U |
| O | G | H | L | T | J | T | T | R | G | A | Q | E | O | T |
| N | I | W | I | V | M | Z | I | P | Q | Q | T | S | N | I |
| P | O | O | T | O | K | X | E | D | T | Y | P | H | U | O |
| H | N | J | R | L | T | R | N | A | G | M | O | S | Y | N |
| S | E | Z | G | N | X | U | T | R | S | S | R | S | A | P |
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