Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| K | P | I | H | S | R | E | N | W | O | E | K | A | T | J |
| W | N | C | U | O | F | U | Y | B | P | Y | V | S | T | T |
| D | P | O | D | L | U | R | H | M | I | E | A | K | N | P |
| K | L | R | I | U | X | I | T | L | K | C | F | Q | H | T |
| E | X | A | Y | T | H | R | A | A | Y | O | M | U | A | W |
| U | Q | S | A | I | O | F | P | X | B | N | F | E | E | S |
| G | S | Y | B | O | C | M | M | B | W | T | L | S | M | R |
| M | F | Z | O | N | Q | I | E | C | E | A | T | T | U | Q |
| W | M | S | E | J | U | P | N | L | E | C | X | I | S | B |
| K | S | Y | I | X | A | H | I | A | O | T | J | O | S | A |
| O | A | V | O | T | F | S | T | E | P | R | T | N | A | M |
| F | R | X | I | H | T | M | L | O | W | T | T | S | T | L |
| N | F | E | W | E | B | I | O | J | Q | X | N | N | N | E |
| X | N | H | N | E | F | L | C | E | X | O | A | O | O | L |
| T | R | F | I | T | Q | E | W | I | I | I | X | L | D | C |
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