Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | G | L | F | Q | E | H | Z | O | E | Q | Z | W | S | V |
| D | O | N | T | A | S | S | U | M | E | S | N | F | K | E |
| O | W | N | G | I | K | U | A | V | G | E | D | A | M | R |
| N | Z | U | T | B | I | Z | W | K | T | V | M | X | D | J |
| T | K | F | N | R | S | V | S | S | Q | N | M | H | L | Z |
| P | V | T | O | O | O | U | I | F | E | L | K | W | C | T |
| A | O | E | C | T | I | L | G | B | M | A | I | N | V | L |
| N | P | C | B | A | R | T | E | X | M | K | M | O | J | V |
| I | Y | C | O | A | T | P | S | M | B | G | S | I | H | U |
| C | U | H | Z | L | A | N | I | E | O | R | E | T | L | X |
| S | E | R | T | T | N | S | O | C | U | T | Z | U | S | J |
| C | F | L | I | A | G | D | F | C | L | Q | I | L | S | V |
| R | O | E | I | C | P | U | P | A | E | D | K | O | P | N |
| B | N | U | S | M | W | M | U | B | M | Y | T | S | N | M |
| T | R | P | I | H | S | R | E | N | W | O | E | K | A | T |
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