Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| H | O | F | T | V | M | T | M | X | J | C | X | S | Q | T |
| W | N | J | N | O | I | T | S | E | U | Q | K | S | A | V |
| C | D | O | D | U | A | Y | L | U | U | C | B | K | H | W |
| S | F | Y | I | J | Y | H | T | A | P | M | E | K | N | L |
| Y | O | O | E | T | U | Q | W | P | D | O | D | E | X | T |
| F | E | L | F | E | O | C | F | H | W | V | T | D | E | C |
| P | M | L | U | D | G | M | O | N | T | S | F | Y | M | Y |
| T | N | E | I | T | A | P | E | B | I | S | E | C | U | V |
| U | F | Z | B | M | I | R | L | L | M | C | X | V | S | X |
| T | O | V | F | G | S | O | K | Z | O | H | Z | J | S | X |
| M | Z | Z | Y | H | H | M | N | N | A | R | V | M | A | D |
| G | K | K | I | K | Y | B | T | C | O | X | T | P | T | G |
| Y | O | P | P | M | H | A | M | K | F | O | A | N | N | J |
| N | V | I | P | F | C | Z | H | R | P | O | F | U | O | D |
| N | B | Q | Z | T | C | I | N | A | P | T | N | O | D | C |
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