Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | L | V | G | O | R | S | T | T | S | F | Q | S | J | X |
| L | Y | W | Z | J | N | W | N | J | M | S | H | X | N | E |
| Q | T | H | X | V | B | B | E | Y | H | B | P | O | N | N |
| N | N | X | T | X | I | C | I | B | I | N | I | Z | C | O |
| O | E | E | B | A | B | T | T | E | J | T | H | F | K | I |
| I | E | P | T | B | P | A | A | N | O | P | S | R | E | T |
| T | M | Y | P | S | X | M | P | M | J | M | R | U | G | S |
| U | U | N | E | K | I | I | E | Z | I | M | E | I | A | E |
| L | S | W | W | C | J | L | B | L | Q | S | N | W | P | U |
| O | S | T | Q | S | O | G | E | C | T | O | W | H | C | Q |
| S | A | W | V | R | N | N | P | D | L | D | O | V | F | K |
| R | T | V | T | X | G | D | T | A | A | K | E | I | V | S |
| T | N | N | W | T | A | K | J | A | C | J | K | Q | Q | A |
| Y | O | B | T | V | L | V | N | M | C | I | A | R | F | M |
| C | D | O | N | T | P | A | N | I | C | T | T | Z | H | O |
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