Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | W | B | F | Q | O | M | T | U | V | X | H | N | P | T |
| Y | M | J | O | N | I | C | N | G | Q | P | C | N | N | P |
| U | V | G | B | Z | P | B | E | W | O | A | L | O | Y | I |
| H | N | X | F | H | O | O | I | T | K | C | I | A | R | H |
| R | Z | E | T | O | E | C | T | H | Y | T | N | E | E | S |
| A | E | V | T | L | P | M | A | I | O | C | E | T | L | R |
| S | M | E | I | S | I | T | P | M | K | Y | E | D | W | E |
| H | U | M | K | Q | I | W | E | M | P | A | T | H | Y | N |
| H | S | M | F | W | U | L | B | B | N | J | G | O | M | W |
| Z | S | W | X | M | O | G | X | G | D | J | G | P | F | O |
| I | A | H | L | R | T | C | A | T | N | O | C | E | Y | E |
| Q | T | E | T | Y | T | H | S | D | H | O | J | T | G | K |
| Q | N | N | I | N | O | I | T | S | E | U | Q | K | S | A |
| E | O | K | F | V | D | S | O | L | U | T | I | O | N | T |
| C | D | O | N | T | P | A | N | I | C | L | K | M | B | K |
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