Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | W | O | H | U | P | L | S | F | Q | B | K | G | P | Q |
| Y | N | N | I | V | D | P | Y | V | R | N | O | I | K | M |
| Z | R | O | T | D | B | U | I | S | T | O | H | U | I | T |
| L | R | I | I | P | W | E | L | I | M | S | D | K | N | X |
| V | N | T | I | T | C | J | V | I | R | C | H | E | J | S |
| I | X | S | K | D | O | K | Y | E | B | I | T | G | E | O |
| D | A | E | Z | B | Y | M | N | B | I | S | L | Y | M | L |
| F | Q | U | J | H | M | W | E | W | I | M | E | O | U | U |
| N | I | Q | T | N | O | P | M | L | T | C | A | B | S | T |
| G | I | K | L | E | A | P | P | L | O | H | N | C | S | I |
| Q | O | S | K | T | C | A | A | N | W | R | B | L | A | O |
| H | P | A | I | O | W | J | T | C | F | W | T | L | T | N |
| U | T | E | B | B | G | A | H | A | Z | L | F | N | N | G |
| Y | N | X | V | H | C | F | Y | M | F | Y | B | T | O | I |
| T | K | G | K | T | C | I | N | A | P | T | N | O | D | C |
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