Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | P | B | E | P | S | Y | T | O | M | S | X | I | V | B |
| M | N | Y | I | F | E | M | N | N | G | B | T | J | Y | I |
| S | P | O | L | L | D | J | E | Q | R | D | A | H | X | S |
| O | I | B | I | C | I | K | I | O | B | X | T | W | N | P |
| L | H | M | F | T | Q | O | T | H | T | A | G | E | A | I |
| U | S | P | O | K | O | L | A | H | P | G | T | H | E | L |
| T | R | D | Q | V | O | M | P | M | P | S | N | K | M | F |
| I | E | S | W | M | N | L | E | R | I | P | A | L | U | G |
| O | N | I | G | K | D | J | B | L | U | N | E | V | S | R |
| N | W | R | V | Z | F | F | P | U | O | O | Y | V | S | U |
| E | O | B | Y | Q | Y | J | N | N | Z | R | K | E | A | O |
| P | E | Y | E | C | O | N | T | A | C | T | T | B | T | R |
| Y | K | T | H | M | Z | X | W | J | E | D | L | N | N | E |
| W | A | S | K | Q | U | E | S | T | I | O | N | W | O | R |
| P | T | W | M | H | C | I | N | A | P | T | N | O | D | C |
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