Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | T | C | A | T | N | O | C | E | Y | E | L | I | V | C |
| R | N | F | H | M | E | M | U | S | S | A | T | N | O | D |
| X | X | E | M | P | A | T | H | Y | Y | L | P | N | O | D |
| K | E | X | I | G | P | J | I | T | M | F | T | N | Z | C |
| V | N | L | Z | T | M | D | B | C | S | R | T | N | R | P |
| M | O | E | I | J | A | O | J | D | O | P | F | M | I | E |
| M | I | Y | R | M | F | P | W | L | A | K | Z | I | O | P |
| P | T | P | I | H | S | R | E | N | W | O | E | K | A | T |
| C | U | U | V | M | Q | M | I | B | M | P | G | X | S | Z |
| V | L | U | I | D | O | C | F | H | Q | Z | R | J | U | H |
| L | O | I | L | T | D | O | S | B | D | R | W | V | Q | D |
| A | S | X | I | U | N | E | T | S | I | L | M | M | O | M |
| W | N | O | N | O | I | T | S | E | U | Q | K | S | A | E |
| B | N | D | X | W | C | F | X | N | L | K | L | G | G | C |
| N | Z | S | M | J | P | Z | W | A | H | W | W | K | M | C |
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