Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | Q | M | P | Q | V | D | P | Q | R | J | F | L | A | T |
| I | N | R | B | E | V | R | S | B | I | G | I | G | N | A |
| W | L | E | F | E | W | N | O | I | T | U | L | O | S | K |
| A | N | I | I | T | Z | H | U | L | O | C | I | K | M | E |
| K | G | E | J | T | M | O | T | T | R | T | Q | P | Y | O |
| T | E | O | T | B | A | H | I | F | O | U | L | E | T | W |
| Y | M | Y | O | S | Z | P | Y | M | E | F | C | L | L | N |
| W | U | L | V | A | I | T | E | S | G | O | K | G | U | E |
| V | S | F | C | T | D | L | T | B | N | M | M | J | M | R |
| O | S | G | D | M | O | I | H | T | U | H | X | P | V | S |
| E | A | C | J | R | O | P | A | X | F | G | A | G | M | H |
| S | T | T | T | N | Y | C | A | N | N | T | W | I | H | I |
| I | N | N | T | I | T | E | K | L | H | W | L | Q | U | P |
| V | O | K | G | V | I | C | C | Y | O | E | L | V | J | T |
| C | D | O | N | T | P | A | N | I | C | B | B | Y | O | G |
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