Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | E | P | I | O | I | C | X | B | D | G | O | I | X | T |
| T | N | A | Q | C | A | N | C | W | Y | X | L | H | N | E |
| M | A | O | S | Q | U | I | O | S | I | T | S | E | S | P |
| W | S | K | I | D | Q | W | R | I | J | G | I | C | N | P |
| P | K | C | E | T | Y | G | K | G | T | T | Z | E | B | D |
| H | Q | B | Y | O | O | L | Q | L | A | U | T | U | E | W |
| J | U | W | E | O | W | M | S | P | Z | S | L | R | M | O |
| A | E | P | C | M | X | N | E | X | I | B | R | O | U | X |
| I | S | E | O | H | P | B | E | L | E | L | I | M | S | O |
| X | T | D | N | H | D | A | K | R | O | F | B | V | S | D |
| X | I | T | T | B | X | V | T | S | S | R | T | L | A | G |
| P | O | G | A | B | A | E | A | H | D | H | T | I | T | J |
| T | N | R | C | X | H | M | Q | F | Y | P | I | N | N | L |
| U | Y | E | T | N | U | N | U | M | T | R | W | P | O | V |
| C | B | J | J | V | C | I | N | A | P | T | N | O | D | C |
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