Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Q | V | Y | G | K | Z | D | G | Z | G | T | I | R | S | T |
| A | C | N | T | E | G | G | B | B | D | P | C | G | N | A |
| K | O | Y | S | B | O | N | O | I | T | U | L | O | S | K |
| W | N | V | G | F | U | K | Z | I | B | O | I | K | L | E |
| S | R | E | U | W | Q | X | N | D | E | T | Q | W | Y | O |
| O | E | A | T | K | B | A | R | B | O | U | Z | E | T | W |
| Q | M | W | Z | S | V | B | K | M | E | W | C | Y | L | N |
| J | U | P | V | J | I | E | E | S | V | O | V | W | F | E |
| K | S | F | K | V | L | L | T | P | N | C | L | J | M | R |
| O | S | H | R | T | O | I | P | T | A | A | S | P | V | S |
| Z | A | R | E | R | O | I | A | Z | B | T | A | D | M | H |
| M | T | T | T | N | W | C | O | L | L | T | I | I | U | I |
| J | N | N | W | Z | T | W | R | E | H | C | L | E | S | P |
| V | O | W | P | D | U | G | N | Y | K | E | D | S | N | I |
| C | D | O | N | T | P | A | N | I | C | J | T | J | B | T |
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