Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | T | E | Y | T | C | I | N | A | P | T | N | O | D | C |
| V | N | T | N | P | C | I | M | C | P | R | I | L | O | K |
| U | N | E | A | E | C | A | Z | K | K | B | F | N | N | N |
| S | O | S | I | K | T | N | T | Y | R | F | T | K | T | R |
| L | I | L | A | T | E | S | A | N | Q | R | R | Z | A | T |
| S | T | I | A | D | A | O | I | P | O | H | J | C | S | Y |
| V | S | W | G | W | G | P | W | L | N | C | Y | G | S | B |
| R | E | O | P | G | L | G | E | N | E | D | E | T | U | K |
| U | U | Y | L | A | Z | M | B | B | E | K | Y | Y | M | B |
| A | Q | A | P | U | O | P | V | D | M | R | D | B | E | D |
| P | K | T | C | T | T | N | I | X | P | D | S | P | V | G |
| D | S | K | I | A | K | I | N | P | A | Q | M | H | R | H |
| L | A | O | N | F | Z | O | O | M | T | U | I | Y | I | J |
| I | N | P | U | L | Q | V | F | N | H | E | L | T | U | P |
| H | C | U | L | E | T | F | U | B | Y | G | E | V | B | H |
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