Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| H | Y | G | Y | S | W | S | Q | U | Q | K | G | E | W | C |
| T | S | C | E | X | E | M | U | S | S | A | T | N | O | D |
| A | S | K | Q | U | E | S | T | I | O | N | L | N | B | V |
| K | E | C | J | V | K | O | S | K | X | L | T | M | B | N |
| E | Y | E | C | O | N | T | A | C | T | R | O | T | F | Q |
| O | M | E | M | P | A | T | H | Y | O | T | N | K | C | B |
| W | O | K | N | E | T | S | I | L | A | R | E | S | D | N |
| N | F | O | L | P | D | B | E | P | A | T | I | E | N | T |
| E | E | I | W | A | E | M | J | G | E | V | B | T | U | S |
| R | M | H | J | K | O | S | V | E | T | K | Z | Y | D | Y |
| S | O | L | U | T | I | O | N | H | O | M | C | D | X | W |
| H | Q | B | I | Z | W | F | Q | X | N | T | R | Q | B | C |
| I | Z | O | J | G | J | D | O | N | T | P | A | N | I | C |
| P | N | C | M | K | J | N | H | U | T | D | C | P | D | Y |
| N | P | M | C | L | T | N | B | A | G | X | I | F | Q | L |
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