Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | I | H | S | R | E | N | W | O | E | K | A | T | L | T |
| Q | N | F | H | Q | D | P | U | Y | H | S | R | X | N | I |
| C | A | O | L | M | D | N | E | D | K | E | V | E | B | W |
| N | D | P | I | C | I | C | H | Q | T | F | I | S | H | L |
| T | I | Y | B | T | O | H | U | G | V | T | R | J | I | Q |
| X | V | H | N | N | O | E | Q | Z | A | E | X | V | Q | C |
| Z | K | P | T | H | S | M | C | P | A | U | X | H | P | I |
| W | Q | A | N | T | M | O | E | M | P | A | T | H | Y | N |
| B | C | V | I | V | I | B | L | L | I | S | T | E | N | A |
| T | R | O | Y | O | L | E | L | U | O | B | Z | U | Z | P |
| A | N | S | C | H | E | K | V | F | T | R | R | W | M | T |
| X | O | M | L | Z | Y | L | F | O | P | I | T | T | L | N |
| M | V | H | B | X | N | F | G | W | Z | C | O | N | M | O |
| T | N | K | V | K | E | M | U | S | S | A | T | N | O | D |
| O | H | B | P | M | L | R | N | D | A | M | S | I | R | C |
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