Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | S | D | M | T | E | D | H | S | Z | L | E | T | M | T |
| D | O | N | T | A | S | S | U | M | E | Z | J | P | N | E |
| O | V | N | I | X | A | I | S | Y | P | D | I | E | Z | O |
| N | Y | H | T | A | P | M | E | D | F | H | I | C | D | H |
| T | A | Z | I | R | J | C | T | J | S | T | K | G | Z | P |
| P | N | L | S | K | O | F | H | R | A | A | H | S | B | N |
| A | D | M | O | N | I | L | E | P | M | B | A | V | O | Y |
| N | S | X | T | C | I | N | E | D | E | M | L | I | M | S |
| I | N | A | F | S | W | B | E | M | Q | O | T | T | Y | L |
| C | C | U | T | O | C | L | L | F | O | U | Y | V | R | U |
| T | P | E | E | N | H | E | I | Z | L | T | A | R | Y | I |
| E | N | K | X | D | N | V | M | O | L | R | I | O | O | T |
| K | A | S | K | Q | U | E | S | T | I | O | N | O | R | A |
| T | A | G | M | H | Q | X | D | L | X | M | R | F | N | B |
| Z | P | O | C | S | B | K | Q | B | U | M | O | V | R | E |
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