Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | Y | P | I | P | N |
| M | O | N | O | I | T | U | L | O | S | N | N | I | D | O |
| B | N | N | Y | G | D | N | Q | N | C | E | H | H | L | I |
| P | T | E | T | D | P | U | X | C | T | S | Y | G | D | T |
| I | A | M | S | R | S | X | Q | S | R | M | Y | Z | Q | S |
| T | S | P | K | P | O | S | I | E | N | I | S | L | I | E |
| V | S | A | S | T | R | L | N | B | T | L | P | Q | Y | U |
| L | U | T | B | U | A | W | E | D | X | E | K | E | V | Q |
| X | M | H | U | R | O | P | E | M | T | L | C | X | H | K |
| S | E | Y | C | E | A | T | U | X | O | O | B | Q | F | S |
| I | P | Q | K | T | Q | J | I | V | N | T | H | Q | S | A |
| G | A | A | I | M | J | T | U | T | R | J | I | E | H | E |
| K | T | E | J | L | C | T | A | J | B | Z | E | O | L | E |
| S | N | D | Z | X | I | C | Z | O | G | Y | L | S | N | R |
| T | J | Z | C | D | T | T | N | G | A | A | A | J | F | W |
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