Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | T | D | K | Z | Y | Z | F | U | D | I | C | C | I | A |
| G | N | H | S | T | I | Y | K | C | M | E | L | I | M | S |
| G | E | O | P | J | C | I | N | A | P | T | N | O | D | K |
| L | Y | V | I | J | S | L | E | W | M | W | M | U | U | Q |
| J | E | Q | H | T | D | N | L | H | Q | D | G | F | S | U |
| E | C | Z | S | X | O | C | Q | Y | H | T | A | P | M | E |
| P | O | N | R | O | B | M | M | W | I | I | Q | V | F | S |
| I | N | S | E | O | L | B | E | P | A | T | I | E | N | T |
| N | T | X | N | U | F | U | Q | L | I | S | T | E | N | I |
| C | A | T | W | C | V | P | T | A | O | L | V | K | Z | O |
| K | C | L | O | X | Q | R | B | I | X | R | R | O | A | N |
| J | T | A | E | H | D | C | O | X | O | F | T | P | G | E |
| H | O | U | K | T | H | B | P | T | E | N | R | N | Y | V |
| Q | V | D | A | E | E | M | U | S | S | A | T | N | O | D |
| D | U | V | T | L | Q | S | W | Z | X | U | V | D | J | C |
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