Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | H | I | R | U | F | R | K | H | B | U | C | A | S | C |
| D | O | N | T | A | S | S | U | M | E | G | B | V | A | N |
| I | O | N | S | M | L | V | X | Y | P | E | Y | A | S | I |
| P | H | N | T | P | I | D | E | D | A | S | G | M | K | F |
| P | P | T | T | R | K | C | C | A | T | G | O | J | Q | B |
| Q | Q | L | Y | P | O | P | V | A | I | U | D | G | U | Q |
| Y | O | N | H | N | A | L | R | M | E | P | H | O | E | K |
| G | Q | F | T | F | E | N | E | M | N | Y | T | M | S | B |
| T | H | A | A | U | B | L | I | M | T | W | T | U | T | D |
| B | C | R | P | Y | A | O | I | C | O | S | E | D | I | S |
| T | W | U | M | L | V | O | D | M | Q | T | Z | A | O | Q |
| T | A | K | E | O | W | N | E | R | S | H | I | P | N | W |
| X | M | K | N | O | I | T | U | L | O | S | K | O | Y | Y |
| L | I | S | T | E | N | H | E | V | A | W | E | L | N | U |
| A | T | X | U | B | U | U | R | C | P | S | S | X | O | R |
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