Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | X | R | Q | D | Y | O | K | V | K | C | Y | M | Z | H |
| G | N | M | H | L | S | S | O | N | H | O | H | K | N | T |
| E | R | E | Y | B | Z | I | O | T | Z | C | D | O | N | D |
| R | N | Z | I | F | M | I | D | G | M | L | I | A | N | D |
| V | K | E | Q | T | T | U | Q | I | A | T | T | Z | O | O |
| Q | E | Z | T | U | A | Q | Z | B | O | G | C | G | I | S |
| M | M | Z | L | S | H | P | G | M | G | B | A | C | T | W |
| R | U | O | M | G | I | T | E | X | D | V | T | F | S | G |
| H | S | M | I | L | E | L | B | B | U | G | N | O | E | Y |
| W | S | W | E | U | O | S | O | P | I | K | O | V | U | R |
| G | A | F | R | R | Z | A | H | M | L | G | C | V | Q | M |
| U | T | K | T | G | Y | H | T | A | P | M | E | F | K | L |
| Z | N | N | U | I | N | E | D | K | G | F | Y | J | S | D |
| H | O | P | I | H | S | R | E | N | W | O | E | K | A | T |
| C | D | O | N | T | P | A | N | I | C | J | C | N | V | P |
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