Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | C | S | N | F | A | H | T | F | H | N | D | B | E | S |
| H | O | S | J | Z | S | N | N | I | P | J | D | L | O | O |
| I | Y | N | X | N | A | K | E | E | I | S | I | Z | J | L |
| K | A | O | T | D | R | E | I | W | H | M | U | W | L | U |
| Y | S | E | Z | R | D | C | T | J | S | M | K | O | D | T |
| Y | K | I | F | H | O | N | A | D | R | I | W | D | C | I |
| H | Q | A | B | G | N | L | P | B | E | N | L | A | W | O |
| Y | U | H | M | J | T | I | E | O | N | D | T | B | N | N |
| Z | E | P | N | A | A | S | B | M | W | N | C | W | Z | K |
| U | S | D | H | I | S | T | Q | S | O | Z | A | L | Z | S |
| L | T | N | F | I | S | E | N | C | E | T | V | M | D | Q |
| P | I | N | Q | R | U | N | E | W | K | X | I | O | L | N |
| D | O | I | O | Q | M | Y | L | M | A | V | D | O | M | G |
| W | N | P | H | L | E | M | P | A | T | H | Y | T | N | V |
| D | P | V | Z | C | Q | C | I | N | A | P | T | N | O | D |
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