Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | P | Q | Y | T | I | T | E | U | G | A | R | C | A | T |
| Z | N | K | E | H | G | U | P | L | X | Y | I | O | N | P |
| Z | C | O | Z | I | T | J | I | V | I | X | Y | E | I | M |
| A | N | R | I | A | G | A | E | Q | G | M | I | H | N | A |
| Z | O | G | A | T | B | I | P | W | S | T | S | E | G | T |
| C | I | Q | P | L | O | C | Y | M | A | R | T | Q | C | R |
| D | T | X | X | Y | X | M | I | P | E | S | R | A | D | I |
| K | S | X | F | P | N | G | E | N | I | F | T | P | R | G |
| C | E | O | C | W | J | B | W | L | A | N | E | O | T | M |
| F | U | O | K | J | S | O | D | I | O | P | D | X | H | U |
| Z | Q | R | D | H | E | X | H | C | I | R | T | I | P | N |
| H | K | M | I | K | X | X | E | I | R | Q | T | N | P | W |
| T | S | P | A | R | Z | Y | N | F | W | V | L | N | O | X |
| D | A | T | Z | C | E | M | U | S | S | A | T | N | O | D |
| T | R | S | O | L | U | T | I | O | N | O | U | I | S | C |
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