Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | Q | Q | N | K | M |
| E | O | K | L | F | T | K | O | I | F | T | M | L | P | T |
| Y | N | N | N | O | I | T | S | E | U | Q | K | S | A | G |
| E | T | T | T | K | A | Y | I | Y | N | D | U | K | K | D |
| C | A | S | B | R | Y | H | T | A | P | M | E | T | L | E |
| O | S | O | B | P | O | V | E | X | B | O | S | R | I | Y |
| N | S | M | I | L | E | L | S | B | W | O | V | U | Z | L |
| T | U | K | G | A | I | E | E | N | V | R | D | N | X | W |
| A | M | U | D | S | C | P | E | M | P | B | O | A | M | U |
| C | E | Q | T | K | A | R | G | P | O | I | K | B | N | Y |
| T | V | E | Y | T | S | F | J | M | T | T | Q | H | L | X |
| H | N | F | I | H | U | K | X | U | Z | D | I | U | E | R |
| Z | K | E | I | M | I | F | L | T | S | F | H | O | V | M |
| J | N | P | M | P | Y | O | L | C | Q | W | H | D | N | V |
| T | R | P | F | X | S | I | A | B | E | W | P | F | D | L |
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