Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | P | Z | I | A | Q | B | S | G | A | T | P | I | J |
| R | O | I | I | Z | P | L | C | N | Y | J | C | T | N | E |
| A | N | N | T | H | H | E | Q | W | P | S | A | I | O | A |
| K | T | F | T | S | S | M | I | L | E | O | T | J | I | D |
| K | A | D | Z | R | U | R | X | Q | U | L | N | G | T | F |
| E | S | B | O | P | O | A | E | S | B | U | O | S | S | T |
| P | S | B | S | N | U | L | B | N | S | T | C | Q | E | N |
| U | U | L | W | D | T | L | E | H | W | I | E | Z | U | E |
| Q | M | N | O | E | Q | P | P | M | P | O | Y | X | Q | T |
| Z | E | Y | D | Q | A | B | A | N | O | N | E | L | K | S |
| G | S | H | C | G | J | Q | T | N | Y | T | G | K | S | I |
| U | I | R | D | I | S | R | I | L | I | S | I | N | A | L |
| K | Y | H | T | A | P | M | E | U | F | C | U | O | G | T |
| K | E | Q | O | Z | D | A | N | D | I | D | V | G | N | S |
| V | C | N | C | J | R | Y | T | Q | O | U | W | B | F | E |
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