Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| F | W | W | J | Y | X | I | D | K | Z | W | A | I | W | T |
| G | N | A | P | P | Q | L | Y | B | S | D | M | U | N | V |
| Y | E | O | J | Y | P | M | H | A | A | K | K | E | O | O |
| L | Z | N | I | U | P | L | T | Y | I | N | I | I | Y | X |
| W | T | N | R | T | G | U | A | J | N | T | X | S | L | Z |
| Q | O | O | J | T | O | C | P | E | A | D | Z | O | M | C |
| X | O | I | N | C | L | M | M | P | H | I | T | L | H | I |
| B | P | T | J | A | W | L | E | E | T | E | M | U | X | N |
| I | A | S | P | T | X | B | P | L | S | T | G | T | P | A |
| U | D | E | A | N | Y | K | I | E | O | Y | B | I | J | P |
| Z | D | U | G | O | B | S | M | L | L | R | I | O | R | T |
| Z | E | Q | Y | C | T | V | M | I | U | H | T | N | I | N |
| X | Y | K | R | E | X | W | J | M | Q | Z | A | N | E | O |
| R | I | S | N | Y | E | M | U | S | S | A | T | N | O | D |
| E | T | A | K | E | O | W | N | E | R | S | H | I | P | C |
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