Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | I | H | S | R | E | N | W | O | E | K | A | T | V | J |
| J | J | H | W | Z | P | V | I | Y | U | S | X | H | N | J |
| M | M | E | A | G | N | R | E | V | K | A | M | O | U | G |
| Y | E | P | U | E | J | C | X | Q | C | V | I | I | V | I |
| L | H | F | T | F | O | U | U | I | Y | T | C | Z | L | X |
| I | W | S | H | N | M | E | N | P | O | C | Z | P | X | E |
| K | I | L | T | N | S | A | M | M | X | W | K | B | C | A |
| L | K | A | M | T | P | B | E | P | A | T | I | E | N | T |
| T | C | S | I | T | P | L | C | G | A | U | X | G | G | E |
| T | M | O | N | B | O | Z | I | Q | S | T | M | R | A | E |
| X | N | O | P | R | I | O | J | Q | H | Y | H | H | S | A |
| P | D | E | T | U | C | N | L | U | Z | L | I | Y | V | C |
| K | S | N | Q | I | S | O | L | U | T | I | O | N | M | D |
| D | O | N | T | A | S | S | U | M | E | T | L | V | M | Y |
| C | N | B | G | U | Z | S | Z | R | A | O | U | O | Y | F |
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