Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | Z | Z | W | I | C | I | N | A | P | T | N | O | D | C |
| R | O | T | J | B | P | X | M | B | N | X | Y | T | O | D |
| I | N | O | I | T | S | E | U | Q | K | S | A | N | N | N |
| H | O | D | Z | M | S | S | U | W | Q | K | T | F | T | J |
| T | C | A | T | N | O | C | E | Y | E | R | N | M | A | P |
| R | J | A | T | J | G | M | K | O | O | K | M | X | S | E |
| X | A | I | O | L | P | B | W | L | E | L | I | M | S | N |
| A | Z | N | X | A | D | N | E | G | I | C | A | O | U | X |
| O | S | J | T | A | E | M | Y | P | P | S | L | K | M | X |
| R | Y | H | X | R | O | P | Q | A | A | U | T | S | E | W |
| T | Y | S | S | T | R | C | Q | V | T | T | C | E | S | J |
| P | F | H | I | T | M | Y | S | I | M | E | I | C | N | Z |
| W | I | O | R | P | P | Q | O | U | J | M | P | E | E | I |
| P | N | G | T | B | J | N | B | N | L | O | B | U | N | Y |
| C | Y | G | B | H | F | M | B | N | G | P | E | O | Q | T |
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