Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | H | I | A | O | U | Y | T | A | I | O | B | N | V | S |
| T | N | X | H | N | M | F | N | L | P | M | G | E | U | L |
| A | L | O | G | D | O | S | E | T | C | E | C | T | D | B |
| K | S | B | I | Y | G | M | I | U | X | Y | I | S | O | E |
| E | Q | K | C | T | P | L | T | Q | G | F | N | I | P | X |
| O | C | U | Q | A | O | F | A | X | D | G | A | L | R | U |
| W | N | W | T | U | P | M | P | U | Z | Q | P | V | T | Y |
| N | B | H | J | W | E | Y | E | C | O | N | T | A | C | T |
| E | Y | H | P | U | A | S | B | L | P | Q | N | W | Z | T |
| R | K | Q | A | O | N | M | T | Q | O | G | O | V | I | I |
| S | O | L | U | T | I | O | N | I | L | R | D | I | S | F |
| H | M | V | S | T | R | S | K | S | O | M | T | N | J | C |
| I | G | I | W | Q | O | L | N | E | Z | N | N | N | G | Y |
| P | J | G | L | W | E | M | U | S | S | A | T | N | O | D |
| A | E | Z | D | E | V | L | F | U | W | I | B | U | O | C |
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