Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | B | W | Q | M | O | I | F | K | F | W | I | F | N | T |
| D | O | N | T | A | S | S | U | M | E | D | N | X | N | H |
| O | T | N | U | C | M | C | U | Y | M | E | T | E | T | Z |
| N | Y | H | T | A | P | M | E | T | T | S | I | A | S | E |
| T | A | G | S | R | L | C | L | S | S | T | K | S | G | Q |
| P | Y | U | P | L | O | V | I | O | A | E | S | K | B | Z |
| A | Y | F | R | N | S | L | L | P | O | G | H | Q | G | V |
| N | T | B | T | E | C | U | E | W | Y | S | O | U | Y | G |
| I | N | A | X | L | T | B | N | M | O | D | O | E | Y | C |
| C | C | A | V | I | S | E | X | I | O | G | C | S | I | L |
| T | E | A | O | M | R | W | R | W | F | T | T | T | Y | B |
| I | D | N | O | S | R | X | Y | X | Z | O | I | I | I | N |
| S | C | W | H | L | K | X | M | S | Q | S | S | O | S | H |
| F | P | I | K | U | V | Z | P | E | C | P | X | N | N | W |
| K | P | Q | E | H | R | N | M | L | G | Y | S | B | Z | V |
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